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Cookies policy

In Kutxabank, S.A. (hereinafter “Kutxabank”), we believe that we must be clear regarding the way in which we collect and use your data.

In order to give greater transparency, this policy provides detailed information on the types of cookies used on this website and how to set them.


1. What are cookies?


Cookies are files that websites store in the browser of the user visiting them and enables information to be obtained relating to his/her browsing for different purposes.

The different purposes for which we use cookies on this website are detailed in the section below.


2. Types of cookies and purposes for which we use cookies


On this website we use our own cookies (owned by Kutxabank and generated from this domain), as well as third-party cookies (managed by third parties and generally generated from the corresponding third-party domain). Some of these are session cookies (they store and retrieve information while the user accesses the website, and they are deleted when the session concludes) and other persistent cookies (with a longer duration, that may go from a few minutes to several years).

Algunas de estas cookies permiten el funcionamiento y la prestación de los servicios ofrecidos en el sitio web (denominadas, por lo general, cookies estrictamente necesarias). También utilizamos cookies para las siguientes finalidades:


Own cookies:



Conservation period

Preference or personalization cookies: enable information to be recalled so that the user can access the website with specific characteristics that may differentiate his/her experience to that of other users, such as, for example, the appearance or content of the website according to the type of user (businesses, young people or private individuals).

   4 months


Third-party cookies:




Third party

  More information 

Analysis or measurement cookies: enable the tracing and behavioural analysis of users. The information collected using these cookies is used for measuring website activity (for example, the number of visits) in order to introduce improvements according to the analysis of the use the users make of the website.





    2 years



    5 years



    Sizmek (more information in English)

Behavioural advertising cookies: enable user behavioural data to be collected, obtained via the continuous observation of their browsing habits, in order to develop a specific profile and display personalized advertising according to it..





    Google Ads / DoubleClick

















    540 days










    90 days



     Facebook (more information)



    Google Ads / DoubleClick (how Google uses cookies, the types of cookies Google uses and information on advertising cookies)



    Instagram (more information)



    LinkedIn (more information)



    Sizmek (more information in English)


    Twitter (more information)


3. How to disable or delete cookies?


The user may, at any time, accept, set and reject cookies from the settings panel.


Furthermore, the user may permit, block or delete the cookies installed in his/her device by changing the setting parameters of the browser installed in his/her device. The main browsers have cookie blocking and delete options, however the procedure may differ from one Internet browser to another and, as a consequence, we ask you to use the instructions provided by your Internet browser manufacturer. In the case of mobile devices, it is also common for the browser to contain these options in the Settings section.


The instructions provided by some browsers are included below:



Some third-party systems also provide opt-out and other solutions:




If the user accepts the use of cookies and then opts out, some of these cookies will remain installed in his/her device. If the user wishes to delete them, he/she may do so from his/her browser, as shown in this section above.


4. Additional data protection information


This section provides information regarding the treatment of personal data which completes the information provided in the rest of the sections of this cookies policy and in the Personal Data Protection Policy.


Legal basis for treatment: the consent, which the user may revoke at any time as shown in Section 3 of this policy (“How to disable or delete cookies?”).

Recipients of the data: the third parties identified in Section 2 of this policy (“Types of cookies and purposes for which we use the cookies”).


  • user browsing may be observed for profiling in the terms and purposes shown in Section 2 (“Types of cookies and purposes for which we use cookies”) of this cookies policy. For further details, you may consult the third-party privacy policies described in said section.


Transfers to third countries: As regards third-parties described in Section 2 (“Types of cookies and purposes for which we use cookies”), the user may consult the respective privacy policies to enquire about transfers which, where appropriate, are performed.


5.Cookies Policy updates and changes


Kutxabank may change this Cookies Policy in accordance with new legislative, regulatory requirements or in order to adapt said policy to the instructions stipulated by the Spanish Data Protection Agency.


The user will be informed when any significant changes are implemented and, if necessary, his/her consent will be requested for the use of the cookies.

Menú de pie de página

Cookies settings

We use our own and third-party cookies to analyse our services and show you advertising related to your preferences, based upon a profile drawn up from your browsing habits (for example, visited pages).

You can set or reject the use of cookies or obtain more information.

Privacy Preferences Centre
Your Privacy

When you visit a website, it can store or retrieve information in your browser, primarily in the form of cookies. This information may be about you, your preferences or your device and is primarily used in order to make the site work as expected. The information does not generally identify you directly, but it may provide you with a more personalized web experience. Given that we respect your privacy, you may choose to exclude some types of cookies. You may click on the different category headers to obtain more information and change our default setting. However, if you block some types of cookies, your user experience on the website may be affected as well as the services we can provide you.

Technical cookies
Disabled Always enabled

These cookies are necessary for website function and cannot be disabled in our systems. Generally speaking, they can only be set in response to the actions you perform requesting services, such as setting you privacy preferences, initiating a session or filling in forms. You can set your browser to block or alert you regarding these cookies, but some site areas will not function. These cookies do not store any personally identifiable information.

Analysis Cookies
Disabled Enabled

These cookies enable us to keep track and analyse user behaviour on the page, and in particular, count the number of visits and traffic sources in order to assess and improve the performance of our website. They help us to know what pages are visited the most or the least, and how visitors browse through the website. All the information collected by these cookies is aggregated and is, therefore, anonymous. If you do not allow the use of these cookies, we will not know when you visited our website and we will not be able to assess whether it functioned correctly.

Personalisation cookies
Disabled Enabled

These cookies enable the website to provide a better functionality and personalization, allowing the user to access the service with some general characteristics predefined according to a series of criteria in his/her terminal such as, for example, the language, the type of browser through which he/she accesses the service, the regional setting from which he/she accesses the service, etc. This Category of cookies may be established by our company or by external suppliers whose services we have added to our pages. If you do not allow the use of these cookies, it’s quite possible that some of these services will not function correctly.

Advertising Cookies
Disabled Enabled

These cookies may include standard advertising cookies as well as behavioural advertising cookies. The former enables the effective management of advertising spaces based on criteria such as the edited content or the frequency in which the advertisements are shown. The latter are those established via our website by our advertising partners. These cookies store user behavioural information obtained via the continuous observation of their browsing habits, enabling the development of a specific profile to display advertising in accordance to it. If you do not allow these cookies, you will view less targeted advertising.