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Based on our Information Security Policy, our main objective is to ensure the security of your transactions. On this page you will find all the necessary information to know how we protect your accounts and transactions and how you can protect yourself against potential risks. 

Reporting lost or stolen card, lost code card or suspected fraud

If your financial card or your online banking code card has been lost or stolen, if you suspect you have been the victim of deceit or fraud, or you have received an email or phone call requesting your passwords or any other kind of identification on behalf of Kutxabank, please contact us immediately on the following phone number 900 44 55 66. Further information on fraud reporting

If you want to make a suggestion for improvement or evaluate this Security page, please send an email to

  • Seguridad Tarjetas

    Card Security

    We protect you against theft, loss or unauthorized use of your debit and credit cards through various security measures. Follow our practical advice to reinforce the security of your card.

  • Seguridad Banca online

    Online Banking Security

    Kutxabank online banking is totally secure. Follow the security tips we recommend with regard to the use of the service and the maintenance of your computer. 

  • Seguridad Banca móvil

    Mobile Banking Security

    Banking on your mobile phone is as safe as banking on your computer. Find out the risks associated to this device and download our free app:

  • Seguridad Bizum

    Seguridad Bizum

    Si eres usuario de Bizum en KutxabankPay para enviar o recibir dinero, te invitamos a conocer las recomendaciones de seguridad en el uso de este servicio.

  • Comunicar fraude

    Reporting card loss or fraud

    If you suspect you have been the victim of online fraud, your financial or online banking card has been lost or stolen or you have received a suspicious email, please contact us.

  • PSD2

    Nueva normativa europea de servicios de pagos (PSD2)

    Kutxabank se adapta a la nueva normativa europea de servicios de Pagos (PSD2) con un modelo de banca abierta y segura que te beneficia a ti.


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When you visit a website, it can store or retrieve information in your browser, primarily in the form of cookies. This information may be about you, your preferences or your device and is primarily used in order to make the site work as expected. The information does not generally identify you directly, but it may provide you with a more personalized web experience. Given that we respect your privacy, you may choose to exclude some types of cookies. You may click on the different category headers to obtain more information and change our default setting. However, if you block some types of cookies, your user experience on the website may be affected as well as the services we can provide you.

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These cookies enable us to keep track and analyse user behaviour on the page, and in particular, count the number of visits and traffic sources in order to assess and improve the performance of our website. They help us to know what pages are visited the most or the least, and how visitors browse through the website. All the information collected by these cookies is aggregated and is, therefore, anonymous. If you do not allow the use of these cookies, we will not know when you visited our website and we will not be able to assess whether it functioned correctly.

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These cookies enable the website to provide a better functionality and personalization, allowing the user to access the service with some general characteristics predefined according to a series of criteria in his/her terminal such as, for example, the language, the type of browser through which he/she accesses the service, the regional setting from which he/she accesses the service, etc. This Category of cookies may be established by our company or by external suppliers whose services we have added to our pages. If you do not allow the use of these cookies, it’s quite possible that some of these services will not function correctly.

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These cookies may include standard advertising cookies as well as behavioural advertising cookies. The former enables the effective management of advertising spaces based on criteria such as the edited content or the frequency in which the advertisements are shown. The latter are those established via our website by our advertising partners. These cookies store user behavioural information obtained via the continuous observation of their browsing habits, enabling the development of a specific profile to display advertising in accordance to it. If you do not allow these cookies, you will view less targeted advertising.