Gira tu dispositivo a modo "landscape"

 

segmentos

Mobile Banking Security

The mobile version of our online banking service features the same security and encryption measures as the computer version. Therefore, when you use your mobile phone for your daily banking transactions, you are protected with the same technology that is provided for the desktop version and you must bear in mind the same recommendations to protect your security. Besides, Kutxabank does not store your user information in mobile devices and therefore your accounts are not exposed if your mobile phone gets lost or stolen.

Nevertheless, this device has other risks which you must take into account in order to protect yourself. To this end you are advised to check the section "How can you protect yourself?" below.

Below are some recommendations which you should follow in order to minimize the risk of fraud in your mobile device:

  • If you have not done so yet, provide your mobile phone number at any of our branch offices.
  • Use our free app to operate and always download it from trusted sources: App Store for your iPhone ® and iPad ® or Google Play for your Android. You can download it directly from your mobile phone: kutxabank.es/appmovil 
  • Mobile devices are in fact small computers with software which may require updating, just like a PC or a laptop. Make sure they have the latest security protection.
  • Download antivirus protection for your mobile phone or tablet.
  • Avoid rooting your device so as to exceed the limits established by the operator or manufacturer.
  • Be careful with what you download in your device, especially apps. Use trusted application stores only.
  • Do not respond to SMS text messages requesting personal or financial information.
  • Activate our SMS alerts so as to be notified when card purchases exceed the amount you state. In any case, we will let you know when your purchases exceed EUR500.
  • If your phone gets stolen or lost, as a precaution, contact our support phone line 900 44 55 66 and report it. You are also advised to change your password by logging in from a computer. Besides, it is advisable to call your operator to report the incident and block the phone number.
  • For additional protection, most mobile devices offer screen locks or other security parameters.

 

Menú de pie de página

Cookies settings

We use our own and third-party cookies to analyse our services and show you advertising related to your preferences, based upon a profile drawn up from your browsing habits (for example, visited pages).

You can set or reject the use of cookies or obtain more information.

Privacy Preferences Centre
Your Privacy

When you visit a website, it can store or retrieve information in your browser, primarily in the form of cookies. This information may be about you, your preferences or your device and is primarily used in order to make the site work as expected. The information does not generally identify you directly, but it may provide you with a more personalized web experience. Given that we respect your privacy, you may choose to exclude some types of cookies. You may click on the different category headers to obtain more information and change our default setting. However, if you block some types of cookies, your user experience on the website may be affected as well as the services we can provide you.

Technical cookies
Disabled Always enabled

These cookies are necessary for website function and cannot be disabled in our systems. Generally speaking, they can only be set in response to the actions you perform requesting services, such as setting you privacy preferences, initiating a session or filling in forms. You can set your browser to block or alert you regarding these cookies, but some site areas will not function. These cookies do not store any personally identifiable information.

Analysis Cookies
Disabled Enabled

These cookies enable us to keep track and analyse user behaviour on the page, and in particular, count the number of visits and traffic sources in order to assess and improve the performance of our website. They help us to know what pages are visited the most or the least, and how visitors browse through the website. All the information collected by these cookies is aggregated and is, therefore, anonymous. If you do not allow the use of these cookies, we will not know when you visited our website and we will not be able to assess whether it functioned correctly.

Personalisation cookies
Disabled Enabled

These cookies enable the website to provide a better functionality and personalization, allowing the user to access the service with some general characteristics predefined according to a series of criteria in his/her terminal such as, for example, the language, the type of browser through which he/she accesses the service, the regional setting from which he/she accesses the service, etc. This Category of cookies may be established by our company or by external suppliers whose services we have added to our pages. If you do not allow the use of these cookies, it’s quite possible that some of these services will not function correctly.

Advertising Cookies
Disabled Enabled

These cookies may include standard advertising cookies as well as behavioural advertising cookies. The former enables the effective management of advertising spaces based on criteria such as the edited content or the frequency in which the advertisements are shown. The latter are those established via our website by our advertising partners. These cookies store user behavioural information obtained via the continuous observation of their browsing habits, enabling the development of a specific profile to display advertising in accordance to it. If you do not allow these cookies, you will view less targeted advertising.